From b8e8221acf6c00a89fd0c5a3825451bb20fd1d2c Mon Sep 17 00:00:00 2001 From: Syed Fahad Date: Thu, 5 Nov 2026 23:05:59 +0530 Subject: [PATCH] Document Billing activity tiles and payment grace Billing already covered plan and portal basics, but not the agent call and context-token tiles, failed-payment grace, or that a cancelled paid plan stays on Free. The trial section now also states one trial per workspace. --- platform/support/pricing.mdx | 21 ++++++++++++++++++--- 1 file changed, 18 insertions(+), 3 deletions(-) diff --git a/platform/support/pricing.mdx b/platform/support/pricing.mdx index 585776c..bcb03a9 100644 --- a/platform/support/pricing.mdx +++ b/platform/support/pricing.mdx @@ -40,7 +40,7 @@ Teams requires at least **2 seats**. At the introductory annual rate, that is \$ ### Free trial -Pro and Teams include a **14-day free trial** the first time your workspace subscribes. Start it at [signup](https://app.graphify.com/signup). When the trial ends, the plan renews as a paid subscription unless you cancel before then; a cancelled trial returns the workspace to Free. Upgrading an existing Pro subscription to Teams doesn't start a new trial. +Pro and Teams include a **14-day free trial** the first time your workspace subscribes. Each workspace gets one trial. Start it at [signup](https://app.graphify.com/signup) or from **Billing** (a card is required for the trial). When the trial ends, the plan renews as a paid subscription unless you cancel before then; a cancelled trial returns the workspace to Free. Upgrading an existing Pro subscription to Teams doesn't start a new trial. The Free plan stays free with no card, within the allowances below. @@ -139,9 +139,24 @@ Both **Teams** and **Enterprise** include a **dedicated Slack support channel**. ## Billing and subscription management -Open **Billing** in your [Graphify workspace](https://app.graphify.com) to review the current plan, seats, billing interval, and renewal information. Use its billing portal for payment details, invoices, and cancellation. Billing actions depend on your workspace permissions. +Open **Billing** in your [Graphify workspace](https://app.graphify.com) to review the current plan, seats, billing interval, and renewal information. Use its billing portal for payment details, invoices, and cancellation. Only workspace **owners** and **billing** members can open the portal. -Paid subscriptions renew until cancelled. Under the standard [Terms of Service](https://graphify.com/terms), cancellation takes effect at the end of the current billing period, and paid fees are non-refundable except where required by law. Review the confirmation shown when changing a plan or seat count. Enterprise invoicing and changes follow the agreement with your account team. +### Your agent's activity on Billing + +**Billing** shows two tiles about your agent: + +- **Calls.** How many times your agent called Graphify over the last 7 days, across all your workspaces. +- **Context tokens.** How your agent's Graphify answers in this workspace compared with reading the same source files, over the last 30 days. + +Expand **How it's measured** for the method. **View activity** opens the detail. When there are no calls yet, the link says **Connect your agent** instead. + +### Failed payment + +If a paid payment fails, the workspace stays open during a grace period. A banner explains what to do and, when the backend has a deadline, when to update the card. Owners and billing members can update payment; everyone else is asked to check with an owner. + +### Cancel a paid plan + +Paid subscriptions renew until cancelled. Under the standard [Terms of Service](https://graphify.com/terms), cancellation takes effect at the end of the current billing period, and paid fees are non-refundable except where required by law. After that, the workspace stays usable on the Free plan (within Free allowances). Review the confirmation shown when changing a plan or seat count. Enterprise invoicing and changes follow the agreement with your account team. ## Open-source and startup programs