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21 changes: 18 additions & 3 deletions platform/support/pricing.mdx
Original file line number Diff line number Diff line change
Expand Up @@ -40,7 +40,7 @@ Teams requires at least **2 seats**. At the introductory annual rate, that is \$

### Free trial

Pro and Teams include a **14-day free trial** the first time your workspace subscribes. Start it at [signup](https://app.graphify.com/signup). When the trial ends, the plan renews as a paid subscription unless you cancel before then; a cancelled trial returns the workspace to Free. Upgrading an existing Pro subscription to Teams doesn't start a new trial.
Pro and Teams include a **14-day free trial** the first time your workspace subscribes. Each workspace gets one trial. Start it at [signup](https://app.graphify.com/signup) or from **Billing** (a card is required for the trial). When the trial ends, the plan renews as a paid subscription unless you cancel before then; a cancelled trial returns the workspace to Free. Upgrading an existing Pro subscription to Teams doesn't start a new trial.

The Free plan stays free with no card, within the allowances below.

Expand Down Expand Up @@ -139,9 +139,24 @@ Both **Teams** and **Enterprise** include a **dedicated Slack support channel**.

## Billing and subscription management

Open **Billing** in your [Graphify workspace](https://app.graphify.com) to review the current plan, seats, billing interval, and renewal information. Use its billing portal for payment details, invoices, and cancellation. Billing actions depend on your workspace permissions.
Open **Billing** in your [Graphify workspace](https://app.graphify.com) to review the current plan, seats, billing interval, and renewal information. Use its billing portal for payment details, invoices, and cancellation. Only workspace **owners** and **billing** members can open the portal.

Paid subscriptions renew until cancelled. Under the standard [Terms of Service](https://graphify.com/terms), cancellation takes effect at the end of the current billing period, and paid fees are non-refundable except where required by law. Review the confirmation shown when changing a plan or seat count. Enterprise invoicing and changes follow the agreement with your account team.
### Your agent's activity on Billing

**Billing** shows two tiles about your agent:

- **Calls.** How many times your agent called Graphify over the last 7 days, across all your workspaces.
- **Context tokens.** How your agent's Graphify answers in this workspace compared with reading the same source files, over the last 30 days.

Expand **How it's measured** for the method. **View activity** opens the detail. When there are no calls yet, the link says **Connect your agent** instead.

### Failed payment

If a paid payment fails, the workspace stays open during a grace period. A banner explains what to do and, when the backend has a deadline, when to update the card. Owners and billing members can update payment; everyone else is asked to check with an owner.

### Cancel a paid plan

Paid subscriptions renew until cancelled. Under the standard [Terms of Service](https://graphify.com/terms), cancellation takes effect at the end of the current billing period, and paid fees are non-refundable except where required by law. After that, the workspace stays usable on the Free plan (within Free allowances). Review the confirmation shown when changing a plan or seat count. Enterprise invoicing and changes follow the agreement with your account team.

## Open-source and startup programs

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